Comments on: iRobot Scooba Floor Washing Robotic Hard Surface Cleaner

By: pammur

pammur — Wed, 25 Jan 2012 00:00:00 +0000

Terrible product, no customer assistance
Rating:1 out of 5 stars
I used my Scooba only a few times and the battery stopped holding a charge. I sent numerous e-mails to the company asking for assistance and did not receive a response. I packed the battery up along with a copy of the sale receipt and mailed it to the president of the company. They replaced my battery. I used the Scooba twice after that and then it stopped laying down liquid and kept giving me a “check tank” code. Once again I e-mailed technical assistance at Scooba many times, never received a response. I followed all “trouble shooting” suggestions in the manuel, nothing worked. I will not be sending this back as I don’t want to waste money on postage since this seems to be a completely useless product.

By: Pleasantonian

Pleasantonian — Sat, 31 Dec 2011 00:00:00 +0000

Don’t do it!!
Rating:1 out of 5 stars
I have two Roombas and while one battery does not hold a charge, the other Roomba will do a quick “sweeping” of a couple of rooms while I’m doing work in another room, so it’s useful.

The Scooba, though, is a disaster. The battery I got with my Scooba (in Nov. 2006), never held a charge through a cleaning cycle and the charge has gotten shorter and shorter. My parents and a friend of theirs had the same problem with their Scooba batteries. iRobot agreed to replace my battery (July), but at the same time claimed that they didn’t have one in stock and didn’t know when they would get one–and this is when a replacement battery is listed as “in stock” on their website! So, clearly, the Scoobas have problems, but iRobot isn’t willing to follow through on its warranty. I meanwhile have the bulky Scooba and battery charger to store, along with the boxes of cleaning fluid which I bought (and had to buy from iRobot)…while they simply don’t get around to sending the replacement battery they agree that they owe me in exchange for the defective one they sold me. By the way, the Scooba is messy (pour in water, pour in their cleaning fluid, pour out dirty water, pull out several different parts to clean between uses), awkward to use (it’s heavy, the battery is hard to extract), and takes up a lot of space, also an ugly blue on blue for their high-end model, and doesn’t do corners…and gets stuck under the toe kick in our kitchen. All around, just not worth the time. Much easier to get a mop out–or even hand wipe…..and I say that even though I’ll do anything rather than mop! iRobot Scooba Floor Washing Robotic Hard Surface Cleaner, Blue

By: Steven L. Silva

Steven L. Silva — Thu, 15 Dec 2011 00:00:00 +0000

fantastic
Rating:5 out of 5 stars
i highley recomend this item quality construction and if you need others things they sell they easy to obtain.

By: T. Irvine

T. Irvine — Thu, 08 Dec 2011 00:00:00 +0000

Up with Roomba, down with Scooba
Rating:1 out of 5 stars
When I purchased Scooba, I expected nothing but the same great experience I have had with the multiple Roomba products I have used over the couse of several years. I have been extremely disappointed with Scooba’s incredibly touchy behavior. The tolerance for error when mixing the cleaning product with water to fill Scooba is absolutely nil. I am successful getting Scooba to actually clean my floors maybe 10% of the time. It now just sits in the corner, as I would rather clean my floors on my hands and knees than deal with the frustration of Scooba’s error messages over and over and over.

By: A. Elsayed

A. Elsayed — Wed, 09 Nov 2011 00:00:00 +0000

Horrible Product and Customer Service AWeful!!!!
Rating:1 out of 5 stars
When I purchased Scooba, I expected nothing but the same great experience I had with the Roomba products I have used over the course of this year. I have been extremely disappointed with Scooba’s incredibly touchy behavior. The tolerance for error when mixing the cleaning product with water to fill Scooba is absolutely horrible. I am successful getting Scooba to actually clean my floors maybe 10% of the time most of the time it just dumps dirty water on my floors. I plan on taking this to the better business bereau because It now just sits in the closet, as I would rather clean my floors on my hands and knees than deal with the frustration of Scooba’s error messages over and over and over.

By: C. Johnson

C. Johnson — Thu, 27 Oct 2011 00:00:00 +0000

Poor battery performance
Rating:1 out of 5 stars
Battery is completly useless after only a few uses. Later we find out that the battery has to be completly discharged after each use. The overall performance of the machine is ok, but not nearly as reliable as the Roomba.

By: Madison

Madison — Fri, 14 Oct 2011 00:00:00 +0000

Not ready for prime time
Rating:1 out of 5 stars
I’ve had my Scooba for over a year now, and it has just never worked right. It’s been really frustrating, especially since I paid $350 for it. I had such high hopes because I really value my Roomba red, which works well. Frequently the Scooba won’t start, and I’ve done troubleshooting many, many times with iRobot over the phone. On the rare occasion that it does work it leaves a pretty thick layer of water and cleaning solution on my floors, which worries me since they’re sealed bamboo. If you have a pet that sheds, like I do, you really have to sweep before using it, or use a Roomba, since the Scooba’s vacuum component doesn’t seem to work well either. Honestly, I’d recommend Gaiam’s far more low-tech version of “Swiffer” (with re-usable cloth covers and a tank you can put your own cleaner in). The Scooba has just been too much frustration for too much money.

By: Scotty K

Scotty K — Sun, 11 Sep 2011 00:00:00 +0000

Great Idea, doen't last
Rating:2 out of 5 stars
I've owned by 5900 for 14 months. In that time I've only used it about 20 times. It worked great for the first few months. Then the battery started acting up. It would stop 5 minutes into cleaning. I kept the battery in the charger as the documentation recommended. After contacting iRobot, they sent a new battery and recommended against the documentation and to remove the battery 8 hrs after putting it in. So now I have a new battery and a couple weeks later the vacuum fan started making noise. It would leave excessive water on the floor. Next problem, all the lights are on and it does't start (Service code 8, Power, Clean, Check Tank, Check Brush and I'm stuck). I follow the customer support recommendations for taking everything out of the Scooba, including the battery, waiting ½ hour and put it all back in. Same problem and the Customer Rep says that the 1yr warranty is over and that all they can do is offer me a new one at a slight discount from full retail.

I cannot recommend it. It's cool and works well for a couple months, but it doesn't last. With only 20 washings until it died, it's about $18 per floor wash. I've made the mistake of recommending this early on to my friends and now they are having problems also. Most of them start having problems about 6 months to a year after purchase.

By: JBean

JBean — Sat, 06 Aug 2011 00:00:00 +0000

it's become troublesome
Rating:1 out of 5 stars
When i can get it to work its fine, but usually I can't get it to work. I have emptied so many full tanks of the cleaner down the drain.

Using canned air and turkey baser trick to get the thing to lay down the cleaner. And even then I think it only half works.
Because only one side is cleared with the turkey baser.

i have returned 3 of Scooba to irobot before the first year. Then its out of warranty. All of the Scooba robots that I got have the same problems. And I have only gotten maybe 10 cleaning total in 2 years. When I bought it I also got 4 large bottles of cleaner. I still have 3 full ones left.

I am not sure that Scooba really picked up the dirt; I think that Scooba/Clorox solution dissolves the dirt to smaller particles and the dirt is still in the house. It dose not take much dirt to make water look brown. And why Scooba will not work with anything but there cleaner.
.

Also it can't be used on Pergo or other laminate flooring.

I had to hire the cleaning maid to do the floors, and cleaning with Swiffer WetJet gives the same results with out having to clean the equipment. º

I wanted the robot to work; I would have bought more for my Mom and family as gifts. Trust me the scooba is not ready for prime time.

By: Jesper Bruun Larsen

Jesper Bruun Larsen — Mon, 01 Aug 2011 00:00:00 +0000

Just perfect
Rating:5 out of 5 stars
In the start we just look at the machine and said to our self “not possible to get clean tiles”

WE WERE WRONG !

Just perfect, and it saves a lot of time.

Remember that its a machine, and they need cleaning, and thats no problem at all.

Easy 3 min job, and you are all set.

And the cleaning solution just smells nice.

We now have 3 of them working for us (big house) and still no problems.